Information We Collect

We collect different types of information depending on how you use our services. Some information you provide directly when signing up or contacting us. Other data gets collected automatically when you visit our website or use our budgeting tools.

Information You Provide Directly

• Your name, email address, and phone number when you create an account or request information
• Company name, department details, and job title to personalize your budgeting experience
• Financial data you enter into our budgeting tools, including department expenses and allocations
• Messages and correspondence when you contact our support team
• Payment information when you subscribe to our services (processed through secure third-party providers)

Information Collected Automatically

• Device information like IP address, browser type, and operating system
• Usage patterns including which features you access and how long you spend on different pages
• Technical data such as error logs and performance metrics to improve our service
• Cookie data that helps us remember your preferences and maintain your session

How We Use Your Information

We use your data to provide and improve our departmental budgeting services. Here's what that actually means in practice:

We won't use your financial data for marketing purposes without your explicit consent. Your budgeting information stays confidential and is only used to provide the services you've signed up for.

Data Storage and Security

Your data is stored on secure servers located in Taiwan and maintained by reputable cloud infrastructure providers. We use industry-standard security measures including encryption, firewalls, and access controls to protect your information from unauthorized access.

Security Measures We Implement

• 256-bit SSL encryption for all data transmitted between your device and our servers
• Regular security audits and vulnerability assessments conducted quarterly
• Multi-factor authentication options for accessing your account
• Restricted employee access to personal data on a need-to-know basis
• Regular backups to prevent data loss from technical failures
• Incident response procedures in case of security breaches

While we take security seriously, no system is completely foolproof. We encourage you to use strong passwords and enable two-factor authentication on your account.

Data Retention and Deletion

We keep your data for as long as you maintain an active account with us. After you close your account, we retain certain information for limited periods to comply with legal requirements and resolve disputes.

Retention Periods

• Active account data: Retained throughout your subscription period
• Financial records: Kept for 7 years to comply with Taiwan tax regulations
• Support communications: Maintained for 3 years for quality assurance
• Marketing data: Deleted within 30 days of withdrawal of consent
• Technical logs: Automatically purged after 12 months

You can request deletion of your account and associated data at any time. We'll process your request within 30 days, though some information may be retained where legally required.

Sharing Your Information

We don't sell your personal data to third parties. Period. However, we do share information with certain service providers who help us operate our platform. All these partners are bound by strict confidentiality agreements.

Who We Share Data With

• Payment processors: To handle subscription payments and billing
• Cloud hosting providers: For secure data storage and platform infrastructure
• Email service providers: To send account notifications and support responses
• Analytics services: To understand how users interact with our platform
• Legal authorities: When required by law or to protect our rights

If our company undergoes a merger or acquisition, your data may be transferred to the new entity. We'll notify you before this happens and explain your options.

Your Rights Under Taiwan PDPA

As a data subject in Taiwan, you have specific rights regarding your personal information. We respect these rights and make it straightforward for you to exercise them.

Rights You Can Exercise

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to update or correct inaccurate information
• Deletion: Request removal of your data when no longer needed
• Restriction: Limit how we process your information in certain situations
• Objection: Opt out of certain data processing activities
• Data portability: Receive your data in a structured, machine-readable format

How to Exercise Your Rights

Send your request to our privacy team at [email protected]. Include your account email and specify which right you want to exercise. We'll respond within 15 business days and may ask for verification to confirm your identity.

If you're not satisfied with our response, you can file a complaint with Taiwan's National Development Council or other relevant supervisory authority.

Cookies and Tracking Technologies

Our website uses cookies to improve your experience and help us understand how you use our services. You can control cookie settings through your browser, though disabling certain cookies may affect functionality.

Types of Cookies We Use

• Essential cookies: Necessary for login and basic platform functions
• Preference cookies: Remember your settings and customization choices
• Analytics cookies: Help us understand usage patterns and improve features
• Performance cookies: Monitor system health and identify technical issues

We don't use advertising cookies or share cookie data with ad networks. Our analytics are used solely for improving our service.

International Data Transfers

While our primary operations are in Taiwan, some of our service providers operate globally. When we transfer data outside Taiwan, we ensure appropriate safeguards are in place through standard contractual clauses and data processing agreements.

If you're accessing our services from outside Taiwan, your data will be transferred to and processed in Taiwan under local privacy laws.

Children's Privacy

Our services are designed for business use and not intended for individuals under 18 years old. We don't knowingly collect information from minors. If we discover we've inadvertently collected data from someone under 18, we'll delete it promptly.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform. The "Last Updated" date at the top of this page shows when the most recent changes were made.

Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you can close your account.